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Chief Purser

Pridané / Added: 06 Jun 2019

Miesto / Place: OCEAN SHIP

Začiatok / Start date: ASAP

Trvanie / Duration:

Popis / Description:

Job Summary:

Reports to the Hotel Manager for all matters relating to the Purser Desk Operation and to manage efficiently all financial details for all passenger and crew service issues aboard the Ship
Know and adhere to company regulations, SOP‘s and ISM, especially where relevant to the Ships Operation
Responsible for implementation and maintenance of the quality and accounting standards, rules and regulations in the Administration department as laid down in the Hotel Management Manual
Responsible for the adherence of all specified written regulations, verbal instructions and tasks given by the Shoreside Hotel Operations and the Hotel Manager
Responsible for the Ship‘s Clearance, Ship‘s Cashbook, Passengers‘ / Crew accounting,
Reception (Front Office / Back Office), Crew List, Ship‘s Certificates
Perform the end of cruise reports and analysis according to the preset scheme
Deal with any passenger queries regarding accounting matters
Oversees the supervision of Passenger Service at the Front Desk
Supervision of the Crew Purser
Oversees passenger embarkation and disembarkation and medical disembarks
Always available as a contact and to motivate the crew in the department
Responsible for the careful handling of all equipment and ma¬chinery in the department
Responsible for planning, organising, delegating special functions in the department
Organise vacation schedules in the Administration department together with Hotel Manager

Job requirements:

Several years experience in accounting and administration
Experience in managing complaints
Computer knowledge of the relevant IT systems and Word, Excel, Email
Fluent in English, written and spoken and if possible knowledge of additional foreign language
Training skills within the hotel business or on board cruise ship experience

Ability to work under duress and on own initiative, good decision maker
Reliable, trustworthy person, maintaining confidentially
Administrational skills, costs, currencies and quality awareness
Self assured and calm manner towards staff, passengers and authorities
Good leadership skills, capable of motivation, Service and Quality orientated
Good communication skills
Well groomed and of clean appearance


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