10. 10. 2024
Key areas of responsibility:
- Will adhere to all specified written regulations and verbal instructions / tasks given by the hotel manager
- Performs the daily routine at the reception desk
- Deals with any passenger queries in a confident manner as well as solving any passenger problems
- Able to work on his/her own initiative in accordance with the set standards and regulations
- Adheres to the quality standards, rules and regulations in the administration department
- Confidentiality of all paperwork
- Correct posting in the respective EDP system
- Foreign exchange
- Works in accordance with all relevant safety and environmental as well as hygiene regulations in his/her area while also maintaining the cleanliness of the reception area
- Careful handling of all equipment and machinery in his/her working field
- Assists wherever help is needed
Qualification:
- Professional skills gained within the hotel business or on-board cruise ship experience
- Several years‘ experience as assistant purser / receptionist
- Knowledge of the relevant EDP systems
- Competence in English language
Requirements:
- Trustworthy and able to work on his/her own initiative as well as in a team
- Costs, currencies and quality awareness
- Pleasant and polite manner
- Well-groomed and clean appearance
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